Areas of Expertise/Knowledge

• IBM Globalization Verification Test (GVT) process.
• Multilingual web sites and dynamic language and character set switching.
• Interface design.
• Internationalization of software.
• Visual Basic.
• Digital model train control (Uhlenbrock, Märklin).
• Code pages and character sets including Unicode, UTF-8 and UTF-16 encodings etc..
• IBM Lotus Workplace
• Text indexing and retrieval.
• Euro currency support.
• Lotus Notes (Client & Designer) and Domino (Server).
• Lotus Notes database and web application design.
• LotusScript and Lotus formula Language.
• Microsoft Studio .NET Compact Framework
• XML, HTML, Javascript, some Java
• XyWrite, Signature, SmartWords.
• Software product management.
• SourceSafe version control.
• Pascal.
• Clipper (dBase).
• PC Hardware troubleshooting & configuration.
• Image processing and conversion.
• MS-DOS, Windows 3.x, Windows 95/98/ME/NT4/2000/XP.
• Database design.
• Data form design and validation.
• Natural languages: English, German, Afrikaans, Dutch (read), Zulu.

Self description

• I find creative solutions to complex problems.
• I troubleshoot problems efficiently.
• I grasp new methods, systems and languages quickly.
• I have excellent organizational abilities.
• I can multitask and work under pressure.
• I communicate well with people at all levels of an organization, both orally and in writing.
• I am aware of market trends and believe in keeping a balance between what the market wants and what is technically possible.
• I have a good sense of humor.

Patents

Issued patents

Pending patents

Employment History

United States

• Since July 2004 IBM, Westford, MA
  I joined the Globalization Center of Competency within IBM reporting into the Corporate Globalization team. I was instrumental in producing a Globalization Test Wizard that identifies areas for globalization testing in software products. I am now the owner of the GVT process and the Globalization Test architect for IBM software group. July 1, 2007 promoted to Senior Software Engineer.
  
  
• November 2002 - June 2004 IBM, Westford, MA
  I joined the GPD@Westford team which is part of the Global Product Development team of IBM to be the International Test lead for the Next Generation Mail product: a J2EE application that runs on Websphere and DB2 called IBM Lotus Workplace. I was in the Globalization Lab at the Lotusphere 2003 and in the Workplace Lab at Lotusphere 2004 in Orlando.
  
  
• May 1997 - November 2002 Iris Associates, Westford, MA
  Iris Associates was a wholly owned subsidiary of Lotus/IBM and the creators of the Lotus Notes and Domino, Sametime (Instant messaging), iNotes Web Access, and Quickplace Lotus products. In October 2001 Iris employees changed over to IBM payroll and so I became an IBM employee in their Messaging and Collaboration Software development division.
  
  In addition to Notes clients, the Domino server also supports HTTP (dynamic web publishing with development IDE with support for dynamic language switching and fallback), Java, Javascript, LotusScript, Lotus formula language and ASP and XML, as well as other standard internet protocols such as SMTP, POP3, NNTP, LDAP, IMAP. Domino runs on multiple platforms.
  
  Initially employed as International Software Quality Engineer, I soon demonstrated my international product management skills and I became the International Program Manager for Notes and Domino. Duties included general "International Evangelism", decisions on the international impacts of features and bugs in our products, training of development, QE and support staff on international issues and requirements, provision of documents and machines to enable international development and testing, liaison with translation offices around the world to resolve enabling and localization issues, general international guru, etc.
  
  I attended the LotuSphere Berlin 1999 and 2000 as well as Lotusphere 2002 in Orlando as a 'Meet the developers' lab staff member to answer technical questions on the products. I am part of the Engineering Outreach team for Bayer AG and Deutsche Bank and in 2002 I was also a key grip for the Deutsche Bank early deployment of Domino 6.
  
  In 2000 and 2001, I organized and ran a Son's day event (similar to Daughter's day) at work in which about 80 employee's sons came to the office for a day and were shown and taught aspects of working in the software industry.
  
  
• Feb 1994 - April 1997: Software Engineer at the XyQuest division of The Technology Group Inc. in Westford, MA. Major projects were (1) the creation of a German version of a Windows XyWrite word processing package (estimated size: 200,000 lines of code and 5,000 text resources) (2) the debugging and development of interface components for Windows products. Languages used: Embedded Basic, Visual Basic (34,000 lines of code), XPL, with some C and Assembler (3) development of dynamic Q&A interface for Wealth Transfer Planning. Resources used: Microsoft Developers Platform, CompuServe Forums. In 1994 I presented a XyWrite for Windows course to Minnesota Sun Publications.
  
  

Germany

• Feb 1991 - Jan 1994: Employed by North American Software GmbH in Munich, Germany as a Technical Consultant for a range of German software packages under DOS and Windows including Drafix Windows CAD, Euroscript (word processor), askSam (database information manager), HiJaak (graphics conversion). All support and assistance to customers was conducted in German. In 1991 I gave two software courses to IBM Denmark in Copenhagen.
  
  
• In July 1992 I was promoted to Support Manager. Duties included supervision of Technical Support, localization of bugs, liaison and coordination with US companies for the translation and testing of new versions and packages. I was also responsible for the day to day running of the Novell network and the design, installation and maintenance of the inventory, customer database and financial software on the network.
  
  

South Africa

• Aug 1989 - Jan 1991: Appointed Lecturer in the Department of Surveying and Mapping at the University of Natal where I lectured Digital Image Processing and Computer Literacy.
  
  
• Jan 1988 - Jul 1989: Employed by the Computer Services Division at the University of Natal as an Information Center Consultant for both PCs and Sperry 1100 mainframe. In addition to assisting staff and students with their everyday computer hardware and software problems, specialized duties included giving courses on the use of word processing, and editing and compiling the University's Computer User Bulletin. A promotion to Senior Information Center Consultant was awarded after 6 months. I was also responsible for the writing, running and presentation of a digitally controlled model train (using Pascal) at the University's first Computer Fair in July 1989. Packages supported: XyWrite, SPSS, Kermit, Procomm, MS-DOS, Quattro Pro, dBase, GLitch, Nota Bene, etc.
  
  
• Jan 1986 - Dec 1987: Employed by the Natal Education Department as a high school teacher. The duties entailed teaching Computer Literacy, Technical Drawing and Geography. During this period, I continued to do consultations for researchers at the University of Natal, writing a relational database system to store and retrieve literature references on PCs. The resulting program was called GLitch, which was refined through to version 4. A student records and academic grades program for the Department of Psychology at the University of Natal was also completed.
  
  
• Jan 1984 - Dec 1985: Employed by the Natal Education Department during my compulsory 2 years military service. In May 1984 I was transferred from Personnel Services School in Pretoria to 1 Reconnaissance Regiment in Durban, receiving the promotion to Lance Corporal in April 1985, followed by Full Corporal in July 1985. In addition to regular servicemen duties, I compiled and computerized a bird checklist for the military area on a Sperry mainframe.
  
  
• 1980 - 1983: Employed (part time whilst obtaining my degrees) by Computer Services (University of Natal) as an SPSS (Statistical Package for the Social Sciences) Consultant, for the Sperry 1100 mainframe during which time I also wrote programs to store, retrieve and validate ornithological data including the development of a check digit system for the validation of species numbers. In 1983 I was invited to Australia by the Royal Australasian Ornithological Union to discuss the computerization of their avifaunal data. I was also commissioned to computerize a nation-wide inventory of recreational facilities for the Institute of Social and Economic Research at the University of Durban-Westville.
  

Education and training

Most of my computer expertise is self taught.


• 2003: Attended IBM Websphere 5 Administration Course (IBM course)
  
  
• 2000: Attended Windows 2000 Installation and Configuration Course (Microsoft course 1557A)
  
  
• 2000: Attended Conflict Management course offered to Iris managers.
  
  
• 1990: Attended Image processing course using Semper software (Synoptics Ltd.) at Kings College, London.
  
  
• 1983: Post Graduate. Higher Diploma in Education (HDE) (University of Natal).
  
  
• 1982: Post Graduate. B.Soc.Sc.(Hons) (University of Natal). Thesis on the digital processing of remote sensing imagery.
  
  
• 1981: B.Soc.Sc. (University of Natal) Geography and Zulu Majors.
  Final year project was the creation of a Digital Terrain Model.
  
  

Publications

• Vernon, C.J., Piper, S.E., and Schultz, D.M. "Reproductive performance of the Cape Vulture at Collywobbles, Transkei" Proceedings of the Second Symposium on African Predatory Birds, 22-26 August 1983, (Eds: Mendelsohn, J.M. & Sapsford, C.W.), Durban: Natal Bird Club, 1984. 109-123. ISBN 0 620 07909 6.
• Schultz, D.M. (2008-07-14) "Emergency landing system for aircraft on autopilot", ip.com IPCOM000172782D

Conference Presentations

• October 2003 Double Byte testing made easy, IBM Test Community Leaders (ITCL) Conference, Toronto, Canada
• May 2004 Using the Technique of Pseudo Translation for Better GVT, IBM Americas 2004 Test Symposium, Tucson, AZ, USA
• May 2004 Teaming for Success in Globalization Verification Testing, IBM Americas 2004 Test Symposium, Tucson, AZ, USA
• November 2006, The Why, Who, When and How of Efficient Globalization Testing, The Internationalization & Unicode Conference 30, Washington DC, USA
• October 2007, The Social Engineering of producing Internationalized Software, The Internationalization & Unicode Conference 31, San Jose, CA, USA
• March 2008, Workshop: Globalization Testing - with an Emphasis on Translatability Testing and Pseudo Translation, Localization Industry Standards Organization (LISA), LISA Forum Asia 2008, Beijing, China
• June 2008, Workshop: Globalization Testing - with an Emphasis on Translatability Testing and Pseudo Translation, Localization Industry Standards Organization (LISA), LISA Forum USA, Foster City, CA USA
• December 2008, Workshop: Globalization Testing - with an Emphasis on Translatability Testing and Pseudo Translation, Localization Industry Standards Organization (LISA), LISA Forum Europe, Dublin, Ireland

Hobbies